Frequently Asked Questions

The short answer is no, you don’t need to see the gateway. The sensor at the gate will detect activity and transmit it to the receiver wherever it is located. It will send the alert signal through trees, buildings or bush to the house which can be up to 1.6 km away. If you have a hill between the gateway and house - you may need a repeater. If in doubt about your situation - please feel free to get in touch.

The wording “line of site” is often used to qualify the range ability of a radio signal. When we quote a range between the gate and house of 1.6km line of site, what we are saying is that if you have line of site - you will get a range of 1.6 km. If there is trees or objects in between then these objects will reduce the strength of the signal and therefore you may only get a direct line of site distance of 1 km, each situation is different.

This is why we sell our products with a 30 day money back guarantee - if it doesn’t do what you’re wanting it to, we’ll take it back. Feel free to discuss your situation with our team.

PIR ALERT - This will detect moving infrared heat up to 30 metres away (depending on settings). It will detect people, cows horses and vehicles, will ignore small animals such as rabbits, cats and possums and will not be activated by moving trees or shrubs.

BEAM ALERT - When something passes through both beams, it will activate - such as large animals, people or vehicles. As both beams need to be triggered, birds flying past or leaves blowing around are not an issue. We advise setting up the beams at a level where small animals will pass underneath the beams.

PROBE ALERT - This is activated when anything interrupts the magnetic field. So any vehicles, motorbikes or bikes will activate it, but anything that is not metallic will not trigger it, such as animals, people and trees.

DIRECTIONAL PROBE ALERT - It works the same as our probe alerts, it is triggered by metallic objects, such as vehicles, motorbikes or bikes, and will ignore animals, people and trees. With dual probes, this product has the ability to differentiate the direction so you can tell if they’re arriving or leaving. You can also select different tones for the direction, or choose to have no tone (ie if you don’t want to hear a vehicle leaving).

It depends on the product that you have. See question above in relation to how the different systems operate.

It is possible to set up your alert sensor at a height that will not detect your pets.

PIR ALERT - This is a passive infrared detector (PIR) and trees don’t give off Infrared - so this is not an issue.

BEAM ALERT - The dual beams both have to be activated, so there is a small chance of this happening if you have it set up in the right position.

PROBE ALERT - This product detects anything metallic - so trees or shrubs are not an issue

DIRECTIONAL PROBE ALERT - This product detects anything metallic - so trees or shrubs are not an issue

With our range of alert products, you can monitor up to 16 entry ways Our products all send to the same receiver options, so therefore you’re able to use a mixture of sensors to the same receiver. Our receivers have a range of tones and you’re therefore able to differentiate which sensor has been triggered.

With our Alert Receiver Plus, you’re able to add accessories to add volume or other signals to your receiver. This could include:

Pager - you can carry around with you when you are around the property

Siren / Bell / Whistle - this will allow for extra volume.

Additional Receiver - you can connect multiple receivers so you can have them positioned around your home, or in different buildings within range of the Sensors.

You can have any number of receivers. One in the house, shed, office, 2nd house, shop, kennel, cattery, cowshed etc.

You can also connect your sensors so that they’ll send to different receivers if thats what you need.

See our Alert Systems page here.